Your data, respected
Privacy Policy
This policy explains what personal information we collect, why we collect it, and how we protect it. In short: we collect only what we need to serve you, and we never sell your data.
1. Information We Collect
When you place an order or contact us, we collect the following:
- Name
- Email address
- Phone number
- Delivery address and pincode
- Order details and payment reference (but not full card / UPI credentials)
We may also collect anonymised technical information (browser type, pages visited) to improve the website experience.
2. How We Use Your Information
- To process and fulfil your orders
- To share delivery updates and order confirmations
- To respond to your questions and provide support
- To send occasional newsletters (only if you opt in)
- To comply with legal, tax and accounting requirements
3. Third Parties We Share With
We share the minimum necessary information with trusted service providers to run our business, including:
- Razorpay — for secure payment processing
- Logistics / courier partners — for order delivery
- Tax authorities and regulatory bodies — where legally required
We do not sell or rent your personal information to any third party for marketing purposes.
4. Data Retention
We retain order and customer information for as long as necessary to serve you and to meet legal, tax and accounting obligations under Indian law.
5. Your Rights
You may request access to, correction of, or deletion of your personal data by writing to us at hello@amberbio.in. We will respond within a reasonable time.
You may also unsubscribe from marketing communications at any time by clicking the unsubscribe link at the bottom of our emails.
6. Cookies
Our website uses minimal cookies necessary for cart functionality and analytics. You can disable cookies in your browser settings, though some parts of the website may not function correctly if you do.
7. Security
We use reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Contact
For any privacy-related questions, please write to us at hello@amberbio.in or reach us at the address above.