Fair, honest, simple
Cancellation & Refunds
We want you to feel confident every time you order from Amberbio. Here is exactly how cancellations, returns and refunds work.
Order Cancellation
You may cancel your order any time before it is dispatched. Please write to us at hello@amberbio.in or call +91 90358 88623 as soon as possible with your order reference.
Once an order has been dispatched, it can no longer be cancelled — but you may return eligible items after delivery (see below).
Returns — What We Accept
- Unopened, unused products with intact seals returned within 7 days of delivery
- Products that arrived damaged, tampered with, or incorrect
- Products with a manufacturing defect
Returns — What We Cannot Accept
For hygiene, food-safety and product-integrity reasons, we cannot accept returns of:
- Ingestible products (juices, tisanes) once the seal has been broken
- Skincare and topical products once opened or used
- Products returned after 7 days from delivery
- Products without their original packaging or purchase reference
This is standard practice for food and wellness products across India and helps us keep quality high for all our customers.
How to Initiate a Return
Write to us at hello@amberbio.in within 7 days of delivery with:
- Your order reference / invoice number
- The reason for the return
- Clear photos of the product and packaging
We will respond within 2 business days with next steps. Approved returns can be sent back via a courier of your choice, or we can arrange a reverse pickup where serviceable.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method via Razorpay.
- Refund initiation: within 2 business days of approval
- Credit to your account: typically 5 to 7 business days depending on your bank
For damaged or incorrect items, we may offer a full refund or a free replacement at your preference.
Contact
For any questions, please write to us at hello@amberbio.in or call +91 90358 88623.